As a Game Facilitator, you are responsible for creating memorable and engaging experiences for… Sed rutrum odio ac ligula ornare mollis. Integer pretium arcu id…
Careers
Sed rutrum odio ac ligula ornare mollis. Integer pretium arcu id justo venenatis mollis. Donec lorem quam, vestibulum at turpis eget, laoreet pretium felis. Phasellus bibendum tortor bibendum vulputate commodo.
Open Positions
Career Paths
As a Game Facilitator, you are responsible for creating memorable and engaging experiences for guests by guiding them through games, assisting with check-in procedures, and maintaining both the games and the facility. Your ability to think quickly, solve problems efficiently, and adapt in a fast-paced environment is essential. Working closely with Assistant Managers and the General Manager, you play a key role in ensuring every guest receives outstanding service and a consistently high-quality experience.
Responsibilities
- Deliver outstanding guest experiences through clear, engaging communication and attentive service.
- Greet guests warmly upon arrival and departure.
- Verify bookings, process check-ins, and payments.
- Issue wristbands and locker bands in a timely, organized manner.
- Ensure a seamless check-in and check-out process.
- Conduct concise and informative hub introductions for new groups prior to gameplay.
- Monitor and assist guests during games to ensure a positive adventure and smooth operation.
- Proactively engage guests during gameplay and offer timely support as needed.
- Collaborate with other agents to troubleshoot issues and ensure optimal game performance.
- Maintain a clean, safe, and welcoming environment.
- Respond to guest inquiries quickly and professionally.
- Perform regular cleaning and sanitation of game rooms, front desk, lockers, wristbands, lounges, door handles, and other high touch areas.
- Conduct minor maintenance on room hardware and equipment; notify manager on duty of any major game issues.
- Provide a warm and efficient check out process, confirming and issuing rewards with kindness and enthusiasm.