Activate Group Sales July 2024

July Mini Challenge: Zendesk Response Time 

Challenge: 

• Contest will run from July 1 – July 31

• All open Activate locations are eligible to participate

• Reply to all new Zendesk tickets with an initial response within 2 hours

• The tickets do not have to be solved within 2 hours, you just have to reply within 2 hours

• Each day the challenge will reset, giving you an opportunity to win that day

• Stats will be updated on the July Zendesk Challenge tab here: Activate- Rapid Raffle Entries and Snappy $

• Prizes will be awarded at follows

  • If you have a response time of 2 hours or less for all 31 days, you will win a $500 VISA card for your store

  • If you have a response time of 2 hours or less for 16-30 days, you will win a $250 VISA card for your store

  • If you have a response time of 2 hours or less for 8-15 days, you will win a $100 VISA card for your store

Group Sales Target: Summer Hotel Visit

• Summer Hotel Visit Tips

• • It’s time again to visit your local hotels to refresh your flyers in the lobby. Here’s some tips to help you plan your outing.

    • Plan ahead – Pick a date & put it on your calendar for when you can step out of the store for a few hours to make your visits.

    • Call a few days before your visit to let them know you will be stopping by. This can really warm up your visit!

    • Map out your path on Google to make the best use of your time.

    • Take another GSC with you – this is a great way to help combat those nervous jitters that sometimes occur when you are working outside your comfort zone.

    • Go ahead and premake your partnership cards with a custom code for the places you will be visiting. That way, if they say yes to you leaving the flyers, you can give them the partnership card as a Thank you! Then, you can grab a business card of theirs to add to your spreadsheet when you return to the store. (*Tip courtesy of Carol McGimpsey)

    • Check out the Warm Lead Script section titled Hotel Script (in person) for tips on what to say

Group Sales Focus: Accommodation & Flexibility 

Many folks visiting your area during the warmer months already have an itinerary of activities. But, as we all know, those summer afternoon showers can put a damper on even the best laid plans. How can you accommodate guests when they need a last minute indoor activity?

Some tips include:

• Call the day before to confirm big groups

• Make sure your store is clean, stocked & ready for guests at all times

• Have your rooms reset & ready to go for walk ins or last minute guests

Think of places that might get rained out & stop by to talk to the manager. 

Give them a flier & encourage them to suggest Breakout/Activate for guests canceling their outdoor plans last minute.

Sales Development Discussion: Recommendations

Discussion Question: What are some reasons you’ve heard people recommend Breakout or Activate?

Watch Discord for this Discussion during the first week of July!