Behind the Games

People Matter

If you work at Apple, you are a “genius.” If you work at Trader Joe’s, you are part of the “crew.” People who work at Google are called “Googlers.” Disney employees are called “Cast Members.” What should we call our team members here at Activate? Reply to this email with your best recommendations, and we’ll reward the winning suggestion!

Send us your ideas!

LEVEL UP ON THE GUEST EXPERIENCE

We are currently working on creating a written standard for operating in the HUB-Master role that we hope to share with everyone soon. In the meantime, please make sure to always have a presence in the Hub anytime there are guests in the building.

Maintain a clean atmosphere

Does every member of your team know the room “re-ACTIVATE-ion” schedule?

Monday                  Strike, Arena, Control, Portals
Tuesday                 Hide, Press, Climb, Scan
Wednesday          Grid, Mega Grid Thursday – Laser (any version of Laser), Hoops

Urgency is our edge

Please remember, labor hours scheduled and used are determined by your sales revenue. Here are the revised labor budgets for 2025.

Sales volume	Manager	Hourly	Total Hours
Less than $29,999	45	220	265
$30,000 – $39,999	45	240	285
$40,000 – $49,999	45	240	285
$50,000 – $59,999	45	260	305
$60,000 – $69,999	45	280	325
$70,000 – $79,999	45	300	365

Congratulations to Tiffany and team Buckhead for being at budget last week!

RELENTLESS FORWARD PROGRESS

Sometimes, to move forward, you must look back at what has happened to learn from it and get better. I would like you to take a few minutes to reflect in hindsight on Spring Break this year. What worked? What didn’t? What can we do better next year?

New Time Clock Procedures

ADP has a separate clock-in kiosk that we will begin using this month. You should have already received your new kiosk (tablet) and mount. Going forward, everyone must clock in and out using the dedicated kiosk (tablet) at the store. You will no longer use the ADP app for time punches.

Here is what you’ll need to do:

Set your team up in the clock-in kiosk. Our friends at Breakout are already using this kiosk and have been nice enough to share the guide they used to set up their teams (attached).
Mount your kiosk in your employee area. Please do not mount the kiosk anywhere guests can interact with it. If you need help with mounting, please contact your regional director.